Subscription Terms

1. Who we are

Instant-Estimate ("we", "us") provides an online tool that helps tradespeople and contractors create quotes and invoices. These terms apply to everyone who creates an account ("you"). By creating an account you agree to them.

INSTANT-ESTIMATE.COM LTD, a company registered in England and Wales, company number 17527068. Registered office: 41 Church Croft, West Bridgford, Nottingham, NG2 6BQ. ICO registration: ZC283708.

You can reach us any time through our Contact page. How we handle personal data, including your clients' details and job photos, is explained in our Privacy Policy.

2. The free plan

Every account starts on the free plan, which includes 10 AI-generated quotes. No card is needed. Once you've used them you can keep viewing, sending and invoicing your existing quotes, but you'll need Pro to create new ones.

3. Plans, subscriptions and billing

There are three paid plans. Quote gives you unlimited quotes, invoices and payments. Pro adds expenses, receipts, mileage, CIS, bank statement matching, the tax planner, HMRC filing, sharing your books with your accountant and 10 AI assistant questions a month. Pro Plus adds live bank feeds, the automatic mileage tracker, the unlimited AI assistant and priority support. New accounts get a free 14-day Pro trial, with no card needed. When it ends you move to the free plan unless you subscribe, and anything you added is kept. If you subscribed before these plans were introduced, you keep your original price and all features (shown as Pro (legacy)) for as long as your subscription continues.

Each plan is available monthly, yearly or for 3 years (paid upfront), billed in your account's currency:

Any tax due is shown at checkout. Payments are taken by card through Stripe. Your subscription renews automatically at the end of each month, year or 3-year period until you cancel. We'll email yearly and 3-year subscribers 14 days before each renewal. If we change our prices we'll email you at least 30 days before the change applies to your next renewal.

Switching plans. From the Billing page you can move between Quote, Pro and Pro Plus, and from monthly to yearly or 3 years, or from yearly to 3 years. Moving from a yearly or 3-year plan to monthly happens at renewal. When you switch, you're charged the new plan's price today, minus a credit for the unused time on your current plan, and your new plan starts today. If the new plan costs less, the credit is used against your future payments. Payments for a switch aren't refundable.

If a payment fails we'll try again for a short period. If it still can't be taken, your account returns to the free plan. Your quotes and invoices are kept.

4. Cancelling your subscription

You can cancel at any time: go to Billing, tap Manage subscription, then Cancel plan.

• Your plan stays active until the end of the period you've already paid for, then your account moves to the free plan.
• We don't give refunds or partial refunds for unused time, including part-used months or years.
• Your quotes, invoices, clients and price library are not deleted when you cancel.
• This doesn't affect your legal rights. If something has gone wrong, contact us and we'll put it right.

5. Referral rewards

Every account has a personal referral link and code. When a contractor signs up through your link and then starts a paid Pro subscription, you earn a reward:

• Each qualifying referral earns 10% off your next yearly renewal.
• Rewards stack up to 100% (a free year). Anything over 100% carries over to the following renewal.
• Rewards are only used against a yearly or 3-year Pro subscription. If you're on monthly, they wait until you switch.
• On a 3-year plan, each reward is worth 10% of the yearly price (for example £17.90 in the UK), taken off your next 3-year payment, including a payment when you switch to 3 years. Rewards are capped at the value of one free year per payment (£179 in the UK). Any extra carries over.
• A referral only counts once, for a new account that hasn't signed up before, and only after that account's first successful payment.
• Rewards have no cash value, can't be exchanged or transferred, and are lost if you close your account.
• Referring yourself, creating fake or duplicate accounts, or spamming your link isn't allowed. We may cancel rewards gained this way.
• We may change or end the referral programme. Rewards you've already earned will still be honoured.

6. Promotional offers

From time to time we run limited offers, such as free Pro for a set period or a discount on Pro. Unless the offer says otherwise:

• Offers have a limited number of spots, given first come, first served, to new accounts that sign up through the offer link.
• One offer per person and per business. Offers have no cash value and can't be exchanged or transferred.
• Free Pro offers end automatically at the end of the free period (for example 6 months). Your account then moves to the free plan unless you choose a paid plan. We'll email you before it ends, and nothing is deleted.
• Discount offers (for example 50% off for 12 months) must be claimed by starting a paid plan within 30 days of signing up. The discount applies for the stated period, then the normal price applies at renewal.
• We may end or change an offer early, for example once all spots have been claimed. Offers you've already received will still be honoured.

7. Acceptable use

Use Instant-Estimate for genuine quotes and invoices for your own business. Don't upload anything unlawful or offensive, don't send spam to clients through the app, and don't try to break, overload or copy the service. We may suspend accounts that break these rules.

You're responsible for the client details you add and for having a good reason to email your clients.

8. AI-generated quotes

Quotes are drafted by AI from your photos and description. They're a starting point, not professional advice. Always check the prices, quantities and wording before you send a quote. You're responsible for the quotes and invoices you send and for the work you agree to do. We aren't liable for pricing mistakes in quotes you send.

9. Emails from us

We send account emails (password resets, email verification, payment receipts, quote accepted alerts). These are part of the service.

We also send tips and occasional updates. You can stop these with the unsubscribe link in any of them, or in Business settings under Email preferences. The weekly money email and monthly money report can also be turned off there.

10. Your accountant and filing with HMRC

You can share your books with an accountant or bookkeeper, and switch that off at any time. If you also give them permission to file with HMRC (you'll need your password to switch it on or off), you authorise them to send your quarterly updates to HMRC from their Instant-Estimate login, using your HMRC connection.

Your accountant can prepare your year-end final declaration, but it's only sent to HMRC after you've checked and approved it yourself. You stay legally responsible for your tax return and for the figures sent to HMRC, whoever presses send. Your accountant is responsible to you for the work they do, and Instant-Estimate is the software only. We don't give tax advice.

Bank feeds are provided by an open banking provider authorised by the Financial Conduct Authority. Access is read-only, lasts up to 90 days before you're asked to reconnect, and you can disconnect at any time. You're responsible for keeping your own business records for as long as HMRC requires (at least 5 years after the 31 January deadline), including downloading them before you delete your account.

11. Our liability

We work hard to keep Instant-Estimate available and accurate, but we can't promise it will always be uninterrupted or error-free. As far as the law allows, our total liability to you is limited to the amount you've paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

12. Changes and governing law

We may update these terms. If a change matters, we'll tell you by email or in the app before it applies. These terms are governed by the law of England and Wales.